Smart Monitoring Support

Get information and support for our Hydro-Logic® Smart Monitoring products, software and services. 

Submit a support ticket

If you have an issue with your Smart Monitoring system, please submit a ticket using our online support system:

Tool Tips Series

Take a look at our our How to video guides 

Telephone support

We have product specialists available during UK business hours who can provide telephone support for equipment under warranty or covered by an existing support contract. Call us on +44 (0)1885 489083 if you need support. 

If you do not have a support contract or your equipment is not under warranty we will provide basic support, but please be aware that in order to resolve an issue it may be necessary to set up a maintenance visit, diagnosis and repair or replacement, for which we would have to charge. Indicative costs will be outlined in your sales contract or are available on request.

Submit a support ticket

If you have an issue with your Smart Monitoring system, please submit a ticket using our online support system.

Submit a support ticket

Manuals and documentation

Download our manuals and support documents to find out how to install, operate and maintain your systems:

Hydro-Logic® Flexi Logger 105

    Hydro-Logic® Timeview 

    Harvest 

    XDQ Server

    XDQ Server is a Windows service for remote data collection and reconfiguration of Hydro-Logic® data loggers under GPRS.

    Compatible with Windows XP, Windows Server 2008, Windows 7 and 8.

    Manuals for Legacy Units

    Hydro-Logic® Flexi Logger 100 

    Hydro-Logic® Flexi Logger 200

    Hydro-Logic® Flexi Logger 300Ex 

    If you have any queries, or would like technical support for either of the 100, 200 or 300Ex Hydro-Logic® Flexi Loggers, please submit a support ticket.

    Software

    Harvest

    Harvest is the software package used to initialise, configure and read all Hydro-Logic® data loggers and outstations in the field.

    Available for Windows (98, 2000, XP, Vista, 7, 8 or 10) and Windows Mobile (3, 5 or 6).

    Current version: 3.9.4

    Issue resolution, repair and returns

    If a hardware issue cannot be resolved on the phone and a repair is necessary, the unit should be returned to us. Our support specialists will advise you on how and where to send the unit. If the unit is under warranty we will supply a replacement unit. 

    In some cases an engineer may be able to visit the site to conduct diagnostic and repair work. Indicative costs for this will be detailed in your sales contract or are available on request. 

    Warranties

    We offer a 24 month warranty on all new Hydro-Logic® data loggers, and a 12 month warranty on any repaired systems. Please contact us if you need to discuss your existing warranty.

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